Print & Returns Policy

Every Little Hero book is personalised and printed to order — with your child as the hero, your chosen story, reading length and any pages you regenerated. Because each book is custom-made to your instructions, we’re unable to offer returns or refunds for a change of mind once you’ve approved it for printing.

Before a hardcover is sent to print, you get to read the whole book, choose the shorter or longer text, and regenerate any page whose illustration isn’t right (within the limits shown in your library). When you tick “I’ve reviewed every page” and approve, you’re confirming the names, spelling, story and artwork look the way you want. We print exactly what you approved, so we can’t refund or reprint for details that were visible and approved at that step.

Nothing in this policy limits your rights under the Australian Consumer Law. Our books come with guarantees that cannot be excluded. If your book arrives and it is:

• faulty or misprinted (e.g. printing errors, smudging, binding defects, missing or blank pages);
• damaged in transit;
• significantly different from what was shown or described; or
• the wrong book,

then you’re entitled to a remedy. For a major failure you can choose a replacement (reprint) or a refund; for a minor problem we’ll put it right with a free reprint. This applies even though the book is personalised.

Email littlehero2026@outlook.com within 14 days of delivery with your order details and a photo of the problem. We’ll arrange a free reprint or a refund as quickly as we can — no need to return the faulty book unless we ask. If a regenerated illustration still isn’t right after you’ve used your attempts, reach out and we’ll help.

Digital editions are delivered instantly and are also personalised, so change-of-mind refunds don’t apply. If a digital book fails to generate, won’t open, or isn’t as described, contact us and we’ll fix it or refund it.

You can cancel a hardcover for a full refund any time before you approve it for printing. Once approved, the order moves into production and can’t be cancelled. Print and delivery times vary, and any date we give you is an estimate, not a guarantee.